Last updated: 12/21/2025
At Okivital, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below, in accordance with European Union consumer protection laws.
1. Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you receive the goods. To exercise your right of withdrawal, you must inform us of your decision by contacting us at: 📧 Email: okivitalaffiliates@gmail.com
2. Conditions for Returns
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase or order number
We reserve the right to refuse returns that do not meet these conditions.
3. Products Not Eligible for Return
The following items cannot be returned or refunded:
- Perishable goods (e.g., food, supplements, flowers)
- Sealed goods that have been opened after delivery (for hygiene or health reasons)
- Digital products or downloadable content once access has been granted
- Gift cards
- Items marked as final sale
4. Return Process
To start a return, please contact us at okivitalaffiliates@gmail.com with your order details. Once your return request is approved, we will provide instructions on how and where to send your item. ⚠️ Do not send items back without prior approval, as they may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
- Shipping costs are non-refundable
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 14 days
- The refund will be issued to your original payment method
- Original shipping charges (if any) are non-refundable, except where required by law
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement or full refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your card provider or bank
- If the issue persists, contact us at okivitalaffiliates@gmail.com
9. Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: okivitalaffiliates@gmail.com
🌐 Website: https://okivital.com
10. Legal Compliance
This policy complies with the EU Consumer Rights Directive (2011/83/EU) and applicable European consumer protection laws.